‘The holiday season was supposed to be easy… I’m not ready for this…’
The computer repair technician was breathing shallowly as she approached the executive wing of Eville Medical, her stylish winter jacket keeping her warm, but perhaps too warm because she felt her forehead sweating.
‘Their meeting is about to start… what if I can’t get the projector to talk to the computer in time? I only have a few minutes… this isn’t good…’
WANNA SEE HOW MUCH WE CAN NEGATIVELY INFLUENCE OUR OWN SITUATIONS? AND HOW MUCH OTHERS APPRECIATE EVEN THE SIMPLEST GESTURES? CLICK HERE TO KEEP ON READING!
Next stop on a troubleshooting tour: an occasional printer issue with the Oncology backup printer. Even after one of the nurses replaced the toner cartridges, it still would not print. “Hi, I’m Sammohini from IT, here to look at the printer!” She flashed her employee badge and smiled. “Sure… it’s back over here. Follow me.” Sammohini tried to make polite small-talk with the nurse, but it looked like she was too tired to really care.
WANNA READ ABOUT PLACING EXPECTATIONS OF YOURSELF ON OTHERS AND PERHAPS ABOUT HOW WE SHOULD RELY ON OUR INTERNAL VALUES INSTEAD? CLICK HERE TO KEEP ON READING!
How would you handle your career’s perfect storm scenario? The technical support scenario goes like this: you have a non-urgent scheduled event, someone calls just before you leave about an urgent issue, oh and an executive has a question about something trivial. How would you handle that scenario? “Assuming I can’t ask for help from anyone, right?” “Right.[1,2]” There’s plenty to unpack to make sure you got everything, but, did you deduce the red flags?
WANNA READ ABOUT HOW YOU CAN GET AHEAD OF THE CURVE WITH CHAOS? CLICK HERE TO KEEP ON READING!
“Thanks for meeting with us today, Jane.”
She shifted subtly to get comfortable. Her dress suit was overkill because the hiring manager and assistant were dressed casually- no, sloppy. There was something odd about the industrial-strength conference room meant for fifty people. Maybe it was the polished concrete floors, reclaimed wood table, and ductwork? Maybe it was overly stylish?
“So, tell us about yourself.”
“I’m a professional with two years of experience in-”
WANNA READ JUST HOW WRONG INTERVIEWING CAN GO? CLICK HERE TO KEEP ON READING!
The doctor returned from his lunch break, a carefully regimented respite to relax his brain by exploring the nuances of the campus with a sandwich and coffee, to find his microscope wasn’t working. The door was locked. Nothing seemed disturbed. He tried a few things before calling in for help. “IT, this is Sam.” “Hi Sam, Dr. Florigen. My microscope isn’t working.” “Can we run some tests over the phone or should I run over?”
WANNA READ ABOUT HUMANE COMPUTER TROUBLESHOOTING? HOW OUR INTERACTIONS WITH OTHERS MAY CLOUD OUR JUDGEMENTS OF THE DAY… OR NOT? CLICK HERE TO KEEP ON READING!
“I.T., this is Sam.”
“Sam, Tia. Got a weird one, but first, how’s your baby? Healthy?”
“She’s stoked to be over at my parents this week, thanks-”
“Sure. Occasionally seeing this since yesterday. Rebooted. Sent you photo. Says battery life: 6800 hours.”
“Huh. Well, does it hold a charge?”
“Yes, going bad?”
“Probably… I’ll email you the battery model. Expense it, send me the weird one, and let me know if it persists.”
“Sure, appreciated. Bye!”
WANNA READ ABOUT HOW THIS INTERACTION COULD PERMEATE INTO EVEN THE MOST FAMILIAL MOMENTS? CLICK HERE TO KEEP ON READING!
“Let’s make a list of everything that’s been happening. We’ll iron the issues out one-by-one.” “Let me just tell you the truth. This thing is a piece of…” That’s my cue that the issue is not technical. We aren’t troubleshooting a technical issue, per se, instead I’ve stepped into the role of therapist helping ease the technojunkie’s technological anxiety. Without getting into specifics, here are five strategies I’ve used to talk people off their cliffs.
WANNA READ STRATEGIES FOR CALMING DOWN IN THE FACE OF EMOTIONLESS TECHNOLOGY? KEEP ON READING!