I had been on hold with support for a total of four hours when, right as I was going to ask a chat-based rep about my bill, they closed the chat window. I was mad! I was constantly being baited into thinking I would talk to someone, soon, so I couldn’t leave the computer, which continually stoked my anger. My mind was consumed by bureaucratic-induced anger. They shouldn’t have let it get that bad. No-
“Hey, uhh, thanks for stopping by.”
“Yeah, sure! Is now a good time for me to work on your device, doctor?”
The young computer technician arrived with notes in hand on how to fix the issue.
“Sure. I’ll just be reading over here. Let me know if you need me.”
“Sure thing! Thanks!”
She started clicking around on the computer, trying to figure out what was wrong. It wasn’t straightforward and wasn’t in the notes.