[Story 3 of 3 – Beginning]
“First, let’s stop by Linda’s.”
They wheeled the freshly-rebuilt computer over to their manager’s open door.
“Hey Linda, got a minute?”
“Sure thing, Rockstar. What’s on your mind?”
Hank leaned up against the door frame and Sammohini stepped into sight.
“This’s that computer we got your approval on. She’s gonna be ornery.”
“Sounds like it. I trust you both. Call me if you need reinforcements.”
Henry stood at attention, saluted, and they departed into battle.
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[Story 2 of 3 – Beginning]
They wheeled their three found computers back from the scrap bin.
“What did you mean earlier that she wouldn’t be happy with this?”
The older technician sighed and subconsciously pushed the cart faster.
“Well, she wants a laptop instead of a desktop. Wouldn’t matter if we got her the best desktop ever, it can’t go to meetings or anything. Besides, that’d be against policy for anyone besides management. Lisa even gave up her laptop!”
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[Story 1 of 3]
“IT, this is Sam!”
“This is Brenda in Accounting. My computer keeps failing on me!”
During their phone call, Sam couldn’t determine the root cause of the issue with the ailing computer. She would need assistance from her team and dedicated time to troubleshoot the issue at the workbench.
“I’ll get a loaner laptop over to you in the meantime.”
“Great! Just haul this piece of junk away! I don’t wanna see it ever again!”
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“So my friend Jane applied for a contract here, and she’s, like, really good- much better at doing any sort of advanced thinking stuff than I’ve ever been, and she didn’t get it- the agency said that management went in a different direction and, you know, I’m just, well, I wanted to ask you about it- can I?”
Her manager’s office was filled with military awards.
“I understand, Sam. Lisa won’t favor me divulging this.”
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“In ten years of working with The Consulting Agency, five as director of Human Resources, the part that never gets easier is determining the root cause of behavioral issues like what happened to you, Sam. We- I’m sorry that I couldn’t guide Steve toward polite and professional standards. Please accept my deepest apology.”
“Oh, no, it’s OK, Addison. I know you’re doing your best.”
Sam’s boss Linda chuckled, “you at least owe her a promotion.”
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“Ten years ago, it must have been, I had a similar experience to this, Sammohini.” The two had just got coffee and were walking, discussing business. “This individual made me feel worthless constantly, belittled my work, and,” exhaling deeply, “mind if I have a cigarette?” “Sorry, I quit when I became pregnant, but if you smoke downwind, I guess it’d be fine, because you are the boss-” “Forget I asked. So, how can I help?”
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|Subject: Ticket Queue Status!
The team is really plugging away at the oldest tickets that are approaching SLA and we should have everything older than 90 days done or pending review by the end of the week. I’ll give you another status update before the end of the day today with where we’re at, but it’s looking good!
|Subject: Re: Ticket Queue Status!
It concerns me to read your status update.
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