The new widescreen computer monitor arrived the afternoon before Sammohini, the newest member of Eville Medical’s second-level computer repair team, drove to the clinic to install it. She scheduled time in the late afternoon since it was faster to then drive to her parents’s house for the weekend from the clinic and she could drop off the old one next week. As she walked through the clinic doors carrying the monitor box, Sammohini felt nervous.
“IT, this is Sam!”
“Hello, my name is Dr. Hardman. I would like to re-configure a password for my account.”
“Sure thing, doctor! Just let me just get some information from you so I can verify your identity before I reset that password for you!”
The recently-hired, entry-level computer support person typed away at her keyboard while talking on a wired headset.
“Why do I need to do this? Cannot you edit my password promptly?”