“Hey, Sammohini.” The voice suddenly appeared after a typing lull, along with her mentoring coworker, Hank. “How urgent is that 1 o’clock?” “Oh, umm… yeah, uhh… that’s a move assessment for Nephrology for next week.” “Can you reschedule it? We’d,” and he looked around the cube farm area before dropping his voice, “like to have a team meeting since Linda and Lisa are both away. We were thinking… Wiles’s…” Before exclaiming, she calmly said, “no worries.”
Someone waved vigorously at two computer technicians as they returned from lunch. “Wasn’t that Harlowe?” “Yeah, he’s cool. Say, Sammohini…” the older technician, Hank, looked made sure no one was around before continuing, “how good are you at keeping secrets?” “Well, certainly not if it’s bad, unethical, or illegal! But, I mean, if it doesn’t hurt anyone, I guess it’s OK, so, I guess good…” “…Want an easy side job? The work’s clean and clear.”
[Story 3 of 3 – Beginning]
“First, let’s stop by Linda’s.”
They wheeled the freshly-rebuilt computer over to their manager’s open door.
“Hey Linda, got a minute?”
“Sure thing, Rockstar. What’s on your mind?”
Hank leaned up against the door frame and Sammohini stepped into sight.
“This’s that computer we got your approval on. She’s gonna be ornery.”
“Sounds like it. I trust you both. Call me if you need reinforcements.”
Henry stood at attention, saluted, and they departed into battle.
[Story 2 of 3 – Beginning]
They wheeled their three found computers back from the scrap bin.
“What did you mean earlier that she wouldn’t be happy with this?”
The older technician sighed and subconsciously pushed the cart faster.
“Well, she wants a laptop instead of a desktop. Wouldn’t matter if we got her the best desktop ever, it can’t go to meetings or anything. Besides, that’d be against policy for anyone besides management. Lisa even gave up her laptop!”
[Story 1 of 3]
“IT, this is Sam!”
“This is Brenda in Accounting. My computer keeps failing on me!”
During their phone call, Sam couldn’t determine the root cause of the issue with the ailing computer. She would need assistance from her team and dedicated time to troubleshoot the issue at the workbench.
“I’ll get a loaner laptop over to you in the meantime.”
“Great! Just haul this piece of junk away! I don’t wanna see it ever again!”