‘The holiday season was supposed to be easy… I’m not ready for this…’
The computer repair technician was breathing shallowly as she approached the executive wing of Eville Medical, her stylish winter jacket keeping her warm, but perhaps too warm because she felt her forehead sweating.
‘Their meeting is about to start… what if I can’t get the projector to talk to the computer in time? I only have a few minutes… this isn’t good…’
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The team’s recently-promoted computer repair technician had just returned from her first urgent ticket. It was a high-priority issue where a computer wouldn’t start for one of the doctors over in Oncology after multiple attempts. The team was short-staffed even without one of their team being out sick for a few days. Sammohini returned with a bit of a sweat to Hank’s desk as he wrapped up assigning out tickets.
“Thanks for stopping over, Sammohini.”
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“Hey Hank, I’ve been trying to reach Tighearnán all day about something. Do you have any advice?”
“T-oh- y’mean Tear? Yeah… ya get one question per day with him. He’s, unfortunately, that busy. Oh, and lemme see the question, too.”
The senior-level computer repair technician, Hank, locked his computer and jumped out of his chair to see the computer screen of Sammohini, a junior-level computer repair technician that had joined his team some months back.
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“OK-lure, when in this console window and connected to this server, simply type in this, this, this switch and… are you paying attention?”
The nervous computer repair technician broke her rhythm of looking up at the screen, looking down to write the esoteric command in her notepad, to look over at the more seasoned computer repair technician, Nils.
“Forget it. I’ll do it. I’ll paste console notes into the ticket when I close it.”
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“Thanks for the lesson yesterday afternoon, Hank! I, uhh… have a question for you, if you don’t mind, about…” The recently-hired computer helpdesk technician paused after self-doubt made her realize she’d been rambling. “No worries. Please, feel free to sit down. I’ve got a minute. What’s up?” She looked around, found the guest chair in Hank’s cube, politely sat down, and flipped open her large notepad to a section that had a circle around it.
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The freshly-graduated technology student went to bed early in anticipation of her first day working at Eville Medical, a dream job for her, yet the excitement kept her from falling asleep as easily as normal as she thought about who she might meet, befriend, and what new adventures might unfold. Vast pastel vistas unfolded into a picnicking hillside with puppies, imaginary animals, and her beloved– Her alarm clock went off. Time to go to work!
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The two friends sat in an empty cafe just outside a side road leading out of town. “I’ll tell ya, Jane, now that I’m off the phones, it’s really something different! The work’s harder, sure, and more competitive, but the freedom you’ve mentioned is nice.” Jane stayed quiet, chewing her cod sandwich, as Sammohini kept chatting. “But I miss the ease of helpdesk work. If you don’t know it, add your notes and escalate it!”
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