The entry-level helpdesk technician looked at the clock: 4:55 PM. Five minutes until clocking out and getting a ride from her date. She was dressed up a little nicer than normal. Nothing too fancy, since it was a work evening, but it’d also been a while since they’d gone out anywhere. Just as she was starting to daydream about dinner, the Eville Medical helpdesk phone rang: “IT… this is Sammohini!” “Yeah, hello, just a quick question.”
Two computer repair technicians at Eville Medical were packing up for the evening. One was upbeat, with stylish clothing, while the other, dressed in plain black, looked tired.
“Doesn’t feel like I made a dent in my workload. What a waste.”
“Aww, don’t say that, Hank! You helped me out a lot! Err-umm… I took some of that time from you, so I’ll help you out tomorrow!”
“No worries, Sammohini.”
“…Can I ask you something?”
The computer repair technician was typing an email before hearing…
“Yeah, I’m back,”
Sammohini’s colleague at Eville Medical, Hank, had a crackling voice,
A violent cough disrupted the phone conversation.
Sammohini saved the email, locked her workstation, and rushed over.
trashcan between his shoes,
and Hank huddled over the trashcan.
Depressing the mute button, “so our W7000Ks have a- hhoughhh!”
The most miserable people I’ll meet always have goals and no plans for achieving them. Large or small – whether it’s getting out of debt, buying a boat, getting a job, getting a better job, or finding happiness – I’ve found misery in people’s life perspective when their goal is impossible rather than difficulty obtainable. If my current big goal is writing “The Story,” centered on John [left] and Trishna [right], what goals are they focused on?
Spoilers?: Major…? (early plot structures)
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“We’ve gotta hot one, Sammohini. Wanna swing up to fix a printer with me?”
“Huh?” The junior computer repair technician stopped typing. “Oh, yeah, sure!”
Hank held a large circular toner cartridge like it was a bazooka.
“Let’s blast,” he pretended to shoot the toner-bazooka, dramatically recoiling, “this one outta the water!”
She chuckled, looked at her screens momentarily, re-read the email she was typing, clicked “Send,” locked her computer, then ran to catch up.
A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’
A customer complained to me about his wife’s technological irresponsibility. “I’ve got an audience, so let me tell you…” and though his rationale was sound – yes, you should be careful with expensive technology – I applied their seemingly rocky relationship to Trishna [left] and John [right]. How much will they accept or tolerate of each other’s faults? I’ve always imagined “The Story” to be primarily a nice story about two friends. Will they have sore spots?
Spoilers?: Minor (exploring character traits)
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