“OK-lure, when in this console window and connected to this server, simply type in this, this, this switch and… are you paying attention?”
The nervous computer repair technician broke her rhythm of looking up at the screen, looking down to write the esoteric command in her notepad, to look over at the more seasoned computer repair technician, Nils.
“Forget it. I’ll do it. I’ll paste console notes into the ticket when I close it.”
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The young computer repair technician crawled back to her workstation after a delicious chicken curry lunch to a fury of important messages:
Hi, Sammohini…I cannot get logged in.
Sent from my eScribe ES2001K“
Messe Business message from Nessa Shailaja:
can you go see dr duce ASAP
her computer crashed
she has a meeting in like 10 min.
Voicemail: “Hey, Sammohini, Nessa. Dr. Duce needs her computer fixed ASAP. I’ll try paging you. Okay, bye-e!”
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Two computer repair technicians at Eville Medical were packing up for the evening. One was upbeat, with stylish clothing, while the other, dressed in plain black, looked tired.
“Doesn’t feel like I made a dent in my workload. What a waste.”
“Aww, don’t say that, Hank! You helped me out a lot! Err-umm… I took some of that time from you, so I’ll help you out tomorrow!”
“No worries, Sammohini.”
“…Can I ask you something?”
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Next stop on a troubleshooting tour: an occasional printer issue with the Oncology backup printer. Even after one of the nurses replaced the toner cartridges, it still would not print. “Hi, I’m Sammohini from IT, here to look at the printer!” She flashed her employee badge and smiled. “Sure… it’s back over here. Follow me.” Sammohini tried to make polite small-talk with the nurse, but it looked like she was too tired to really care.
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“I’m sorry I keep bugging you when you have a bunch on your plate, too.”
The two computer repair technicians were just about to arrive at the doctor’s office for advanced diagnostics.
“Don’t worry, Sammohini. This is important, it needs to get done right away, you tried more than what your old team would have bothered to do, and I’m honored you asked me.”
They put on their technician smiles.
“Hi, Rockstar! Come on back!”
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“Hey, Sammohini.” The voice suddenly appeared after a typing lull, along with her mentoring coworker, Hank. “How urgent is that 1 o’clock?” “Oh, umm… yeah, uhh… that’s a move assessment for Nephrology for next week.” “Can you reschedule it? We’d,” and he looked around the cube farm area before dropping his voice, “like to have a team meeting since Linda and Lisa are both away. We were thinking… Wiles’s…” Before exclaiming, she calmly said, “no worries.”
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