“IT, this is Sam!”
“Hey, Sam, this is Vincent Preminger in Finance… looks like I’m locked out. Are they trying to tell me I’m fired?”
“Oh, umm… well, let’s take a look at your account!”
Sammohini clicked around on her small computer screen, through a few labyrinthine programs, before finding Vincent’s name. The rookie helpdesk technician contracting at Eville Medical looked at the account details, and with knowledge of corporate policy, proceeded to tell Vincent…
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“Thanks for showing me around, Hank! I’ve never been over to the Surgery department before! Well, other than on a tour… I would’ve got lost…!”
Two computer repair technicians walked through a white corridor.
“No worries, Sammohini. Let’s say hello to the charge nurse first, just in case there’s a last-minute booking before we gown up.”
They arrived at a window cut into the wall.
“Namaste, Sona. We’re doing surgery on OR3’s mouse.”
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Deep within the heart of Eville Medical buzzed its technological brain. Under tightly-controlled temperatures, ventilation, and humidity, protected from fire, electromagnetism, and other physical vulnerabilities, the large room housed myriad marvels of technological teamwork. The rookie computer repair technician followed the senior networking administrator’s lead, through a complicated entry procedure, before arriving at their destination.
“OK, so ya needed ROA-3074 patched for Cardiology. One moment.”
“Wow, this is so co-ol…!”
“Oh, you’ve never been here?”
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The entry-level helpdesk technician looked at the clock: 4:55 PM. Five minutes until clocking out and getting a ride from her date. She was dressed up a little nicer than normal. Nothing too fancy, since it was a work evening, but it’d also been a while since they’d gone out anywhere. Just as she was starting to daydream about dinner, the Eville Medical helpdesk phone rang: “IT… this is Sammohini!” “Yeah, hello, just a quick question.”
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The young computer repair technician crawled back to her workstation after a delicious chicken curry lunch to a fury of important messages:
Hi, Sammohini…I cannot get logged in.
Sent from my eScribe ES2001K“
Messe Business message from Nessa Shailaja:
can you go see dr duce ASAP
her computer crashed
she has a meeting in like 10 min.
Voicemail: “Hey, Sammohini, Nessa. Dr. Duce needs her computer fixed ASAP. I’ll try paging you. Okay, bye-e!”
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Two computer repair technicians at Eville Medical were packing up for the evening. One was upbeat, with stylish clothing, while the other, dressed in plain black, looked tired.
“Doesn’t feel like I made a dent in my workload. What a waste.”
“Aww, don’t say that, Hank! You helped me out a lot! Err-umm… I took some of that time from you, so I’ll help you out tomorrow!”
“No worries, Sammohini.”
“…Can I ask you something?”
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The computer repair technician was typing an email before hearing…
“Yeah, I’m back,”
Sammohini’s colleague at Eville Medical, Hank, had a crackling voice,
A violent cough disrupted the phone conversation.
Sammohini saved the email, locked her workstation, and rushed over.
trashcan between his shoes,
and Hank huddled over the trashcan.
Depressing the mute button, “so our W7000Ks have a- hhoughhh!”
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