Next stop on a troubleshooting tour: an occasional printer issue with the Oncology backup printer. Even after one of the nurses replaced the toner cartridges, it still would not print. “Hi, I’m Sammohini from IT, here to look at the printer!” She flashed her employee badge and smiled. “Sure… it’s back over here. Follow me.” Sammohini tried to make polite small-talk with the nurse, but it looked like she was too tired to really care.