The entry-level helpdesk technician looked at the clock: 4:55 PM. Five minutes until clocking out and getting a ride from her date. She was dressed up a little nicer than normal. Nothing too fancy, since it was a work evening, but it’d also been a while since they’d gone out anywhere. Just as she was starting to daydream about dinner, the Eville Medical helpdesk phone rang: “IT… this is Sammohini!” “Yeah, hello, just a quick question.”
A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’
Sammohini Lanchester: anything i can help you out with?
Hank Ospfrey: I’m good. Let’s check on Venkat.
Both computer repairers met Venkat is his area near their cube farm.
“Rokastaar, Suparastaar. How is it going?”
Their team’s veteran swiveled around in his chair.
“Anything we can help you out with, Venkat?”
“Not now. I have no work right now.”
“Doesn’t happen too often, huh, ‘Bhaee’?”
“Does not happen often. Nils is also sick.”